Citizen Grievances Policy; By-Law 2023-27
All grievances (concerns) are to be addressed through the new Public Grievances Policy. The Policy can be read by clicking on the title above. All feedback is best to be provided in written form and to be provided to the office via a formal or informal complaint. All forms are to be submitted to the office.
Understanding Complaints: Informal vs. Formal
Informal Complaint: Most complaints are informal, such as maintenance requests or minor concerns. These are general issues handled directly with the office or relevant authority, aimed at a quick and amicable resolution. Examples include pot hole filling, lawn maintenance, etc. These can be completed using the form or the website submission option seen below.
Formal Complaint: Formal complaints are for more serious issues, like safety risks, which can require a thorough investigation and involvement of additional parties. This process involves submitting a written statement to an official body or organization, ensuring a systematic and regulated approach to address the matter. Formal Complaint form
Your concerns are important to us. To ensure that they are handled through the proper channels and in a timely manner.
Understanding Complaints: Informal vs. Formal
Informal Complaint: Most complaints are informal, such as maintenance requests or minor concerns. These are general issues handled directly with the office or relevant authority, aimed at a quick and amicable resolution. Examples include pot hole filling, lawn maintenance, etc. These can be completed using the form or the website submission option seen below.
Formal Complaint: Formal complaints are for more serious issues, like safety risks, which can require a thorough investigation and involvement of additional parties. This process involves submitting a written statement to an official body or organization, ensuring a systematic and regulated approach to address the matter. Formal Complaint form
Your concerns are important to us. To ensure that they are handled through the proper channels and in a timely manner.
This will go directly to the municipal office staff who will send you an acknowledgement that it's been received and that we are working on it!
